Social Media Team Takes a Fresh Step with Freshdesk
For the past month, Socialated has been testing a fresh take on supporting costumer service. This fresh take has been conducted through a helpdesk system known as Freshdesk. After trying the system out through the one month free trial, it is definitely clear why people choose Freshdesk. Find out more about why Socialated has determined that Freshdesk is the system of choice!
Managing Multiple Agents
Freshdesk allows a business to manage multiple agents and keep track of how they are each preforming in the fulfillment of their tasks. The interface easily allows tasks to be assigned to agents and for a priority level to be assigned to each tasks. Within the system interface, every agent can see what they need to be doing and who they should be responding to.
Flexible Price Packages
Freshdesk seems to know their target audience and what that audience needs. The price packages are varied and allow a business to only pay for the features they need. They also offer special prices for both small and large companies. Take a look at Freshdesk’s prices and plans to see if they have an option that is right for you. They even have a completely free option for companies with up to three agents.
Automatic Email Generation
One of the most convenient features of Freshdesk is the ability to set up automatic reply emails when a client or costumer sends in a request or when a request is closed. This makes communication with costumers effortless and smooth. It also allows agents to stop wasting valuable time sending out confirmation emails.
Integration with Online Applications
In addition to a powerful helpdesk service, it is important for every business to have a reliable CRM system. For Socialated the Zoho CRM has been the tool of choice. A very convenient and useful feature of Freshdesk is its integration with online applications such as Zoho. This allows your contacts to be automatically imported into Freshdesk, making emails easier to send and keep track of.
Thorough Costumer Support Forum
Another of the many benefits of Freshdesk, is the diverse knowledge base that is active on their forums. Pretty much any question you have concerning tickets, agents, and even personal customization has been answered on the Freshdesk forums. This makes integrating this helpdesk software into your business effortless.
Socialated has been testing out helpdesk software looking for the right fit and it seems like we have finally found it. With Freshdesk’s help we are ready to take the next step in costumer service and expand our client base. With it’s flexible pricing and easy learning curve, Freshdesk is definitely a great option for a start up or a larger corporation.